Cofacil, your co-facilitator
Whatever the problem,
you do not have to face it alone.
Cofacil provides practical legal support, advocacy and problem-solving assistance for individuals, families, tenants, landlords, employees, businesses and organisations. Tell us what has happened. We will help you understand the situation, organise the evidence, communicate your position and identify the right way forward.
You do not need to know what type of legal or professional help you require before contacting us.
Start with the problem, not the legal terminology
People often approach a solicitor or adviser believing that they must already know the legal category, the correct procedure or the remedy they require. Cofacil works differently.
You begin by telling us what happened, what outcome you are seeking and what is worrying you most. We listen, identify the practical issues and help you build a clear route forward.
That may involve reviewing documents, preparing correspondence, organising evidence, communicating with another party, supporting a meeting, making a complaint, negotiating a resolution or helping you instruct the correct regulated professional.
What are you dealing with?
Whatever the situation, bring it to us. We will help you understand it, organise it and find the right way forward.
Housing or Council Problem
Help with council correspondence, housing applications, tenancy issues, landlord and tenant disagreements, deposits, repairs, notices, complaints, reviews and escalation.
Learn moreWorkplace or Employment Problem
Help understanding workplace correspondence, preparing grievances, responding to allegations, disciplinary issues, dismissal concerns, pay disputes, discrimination concerns and settlement discussions.
Learn moreFamily or Personal Matter
Practical assistance with sensitive correspondence, relationship breakdown, co-parenting communication, family disagreements, document organisation, negotiation preparation and referral where specialist advice is required.
Learn moreBusiness or Contract Problem
Support with contracts, unpaid invoices, customer or supplier disputes, complaints, terms and conditions, contractor arrangements, commercial correspondence and operational risk.
Learn moreComplaint or Unfair Treatment
Help presenting a clear complaint to a business, school, council, employer, landlord, professional body, service provider or public authority.
Learn moreDifficult Letter or Document
A plain-English review of what the document means, what requires attention, what the possible consequences are and how you might respond.
Learn moreSomeone Is Ignoring You
Support with follow-up correspondence, escalation, complaint procedures, evidence and identifying the correct decision-maker or external body.
Learn moreUnsure Where to Begin
An initial problem-assessment service for clients who know that something is wrong but are uncertain about the appropriate category, process or adviser.
Learn moreHow Cofacil supports you
We Listen
You explain what happened in your own words. You do not need to prepare a legal argument before speaking to us.
We Understand
We identify the people involved, the relevant documents, the important dates, the immediate risks and the outcome you are seeking.
We Review
We review the information within the agreed scope and identify gaps, inconsistencies, deadlines and practical next steps.
We Explain
We explain the situation, the options and the potential risks in clear and accessible language.
We Prepare
We can help prepare letters, responses, complaints, chronologies, document bundles, meeting notes, questions and negotiation proposals.
We Communicate
With written authority and where permitted, we can correspond or speak with another person or organisation on your behalf.
We Facilitate
We help move the matter towards a practical solution. Where specialist or regulated work is required, we help you identify and instruct the appropriate professional.
Cofacil, your co-facilitator
What if my problem does not fit a category?
Life does not divide itself neatly into departments. A housing problem may involve family circumstances. An employment problem may affect health and income. A business disagreement may become personal. A council decision may require evidence from several different sources.
You do not need to choose the correct category before contacting Cofacil. Tell us what happened. We will assess whether we can help directly, support part of the matter or connect you with the appropriate specialist.
Whatever the problem, start with Cofacil.
You do not need to understand the law before contacting us. You do not need to know what service you require. You can begin by telling us what happened. We will help identify the issue and the sensible next step.
Cofacil, your co-facilitator